Last updated : Jul. 13, 2026

Terms of use

These terms of use govern access to and use of the Carl service, published by Hicarl SAS, a company in formation, whose registered office is located at 24 rue Léon Frot, 75011 Paris, France.

Contact

For any question about the service, you can write to contact@hicarl.com.

Access to the service

Carl is reserved for professionals who are at least 18 years old and work in health, well-being, support, coaching, or related fields. The service is offered in the European Union.

Use of the service requires creating an account. A one-month trial offer may be provided. After this period, access to the service is paid according to the pricing conditions displayed or communicated to the user.

Service description

Carl helps professionals organize their session notes, follow-ups, contacts, practice information, session types, calendar, and certain billing items.

Some features may rely on artificial intelligence systems to transcribe, structure, or summarize content provided by the user.

Professional responsibility

Carl is not a medical device and does not replace the practitioner's clinical, professional, or ethical judgment. The user remains solely responsible for their decisions, reports, professional obligations, and relationship with their patients, clients, or consultees.

Content generated or assisted by artificial intelligence must be read, checked, and validated by the user before any professional use.

User obligations

The user undertakes to:

• use Carl in accordance with the law, their professional framework, and their confidentiality obligations;
• enter only the information necessary for their activity and use of the service;
• inform the persons concerned when required by applicable regulations;
• protect their credentials and not share access to their account with unauthorized persons;
• not use the service to store or transmit unlawful, misleading, discriminatory content or content that infringes third-party rights.

Data and confidentiality

Use of the service involves the processing of personal data relating to the user and to the persons followed by the user. These processing operations are described in the privacy policy.

Availability and changes

Carl uses reasonable means to ensure the proper operation of the service. The service may nevertheless be interrupted, suspended, or modified, including for maintenance, security, improvement, or technical constraints.

Termination and account deletion

The user may stop using the service and request or trigger deletion of their account from the application when this option is available. Some data may be retained temporarily when necessary to comply with legal, accounting, security obligations, or to defend rights.

Intellectual property

The Carl service, its interface, graphic elements, name, trademarks, texts, and technical components are protected by applicable intellectual property rights. No rights are transferred to the user, other than the right to use the service in accordance with these terms.

Applicable law

These terms are governed by French law, subject to mandatory provisions applicable to users.