Last updated : Aug. 29, 2026

General Terms and Conditions of Use and Sale

Carl — software intended for therapists and support professionals

Preamble

Carl (hereinafter “the Service” or “Carl”) is software in SaaS (Software as a Service) mode intended for therapists, psychotherapists and, more broadly, support professionals working independently. The Service allows them in particular to manage their diary, to offer online appointment booking to their patients, to issue their invoicing, to carry out teleconsultations, to write their session reports using artificial intelligence tools (voice dictation and assisted generation), and to keep a library of documents shared with their patients.

The purpose of these General Terms and Conditions of Use and Sale (hereinafter the “T&Cs” or the “Conditions”) is to define the terms and conditions under which the Publisher makes the Service available to its Users, as well as the rights and obligations of the parties in this context.

As the Service processes, by its nature, personal data and, in part, health data of third party patients, particular attention is paid to the protection of this data and the distribution of responsibilities between the Publisher and the User (Article 11 and 12).

Article 1 — Purpose

The purpose of these General Terms and Conditions is to govern access and use of the Service by any User, as well as the conditions of sale of subscriptions offered by the Publisher. They apply to the exclusion of any other conditions, in particular those which may appear in non-contractual commercial documents provided by the Publisher.

Article 2 — Definitions

In these Conditions, the following terms, used with a capital letter, have the following meaning:

“Publisher”: the natural or legal person who operates the Carl Service, whose full identification appears in Article 26.

“User” or “Practitioner”: any natural person acting in a professional capacity who takes out a subscription and has an account allowing them to access the Service.

“Patient” or “Client of the User”: any person followed by the User in the context of their professional activity, whose data may be processed through the Service.

“Service”: all software functionalities provided by the Publisher under the Carl brand, accessible online, in SaaS mode, described in Article 6.

“Account”: the personal and secure space allocated to the User to access the Service.

“Subscription”: the paid plan subscribed by the User giving access to the Service for a fixed, renewable period.

“Health Data”: any personal data relating to the physical or mental health of a Patient, within the meaning of Article 4.15 of Regulation (EU) 2016/679 (“GDPR”).

“Normal Use”: use of the Service corresponding to the real, individual and reasonable activity of a support professional practicing alone, as defined in Article 9.

Article 3 — Acceptance of the Conditions

Creating an Account and/or taking out a Subscription implies full acceptance of these T&Cs. The User acknowledges having read it before any subscription and declares that he has the legal capacity to engage in the name of his own professional activity.

Acceptance is materialized by a check box during registration or the subscription process. This acceptance constitutes an electronic signature and proof of the User's agreement, enforceable between the parties under the same conditions and with the same probative force as a handwritten agreement.

Article 4 — Eligible public and exclusive professional use

The Service is exclusively intended for professionals acting within the framework of their professional activity of support, therapy or care (hereinafter the “Activity”). By taking out a Subscription, the User declares and guarantees:

Consequently, and unless otherwise required by law, the User is subject to the regime applicable to professionals and not to the provisions of the Consumer Code reserved for consumers or non-professionals, in particular with regard to the right of withdrawal.

Article 5 — Creation and management of the Account

The Account is personal, nominative and non-transferable. It cannot be used by anyone other than the User who created it, nor shared between several practitioners, unless expressly provided for for this purpose by the Publisher.

The User undertakes to provide accurate, up-to-date and complete information when registering, and to keep it up to date. He is solely responsible for the confidentiality of his connection identifiers and any activity carried out from his Account. Any suspicion of unauthorized use must be reported immediately to the Publisher.

The Publisher reserves the right to refuse the creation of an Account, or to suspend an existing Account, in the event of manifestly inaccurate or incomplete information, or in the event of reasonable doubt regarding the effective exercise of an eligible professional Activity.

Article 6 — Description of the Service

Depending on the plan subscribed, the Service may include in particular:

The precise list of functionalities included in each formula, as well as their possible usage limits, appears on the prices page of the site and in the User Account area, which form an integral part of these Conditions. The Publisher may change the content of the functionalities, in particular to improve them or bring them into compliance with regulations, subject to informing the Users concerned within a reasonable time when this development significantly reduces the subscribed functionalities.

Article 7 — Subscription, duration and prices

The Service is accessible by paid subscription, subscribed for a monthly or annual duration depending on the User's choice, tacitly renewable for a duration equivalent to the period initially subscribed, unless terminated under the conditions of Article 15.

The applicable prices are those displayed on the site at the time of subscription, expressed in euros. The Publisher may change its prices at any time for the future; any price change is notified to the User before it comes into force and only applies from the next renewal of their Subscription. The User who does not accept the modification may cancel his Subscription before its renewal, in accordance with Article 15.

Unless otherwise stated, prices are indicated excluding or including all taxes in accordance with what is specified on the prices page; the applicable VAT depends on the tax regime and the place of establishment of the Publisher and the User.

Article 8 — Payment terms, late payment and unpaid invoices

Payment is made by automatic debit from the payment method registered by the User, via the Publisher's third-party payment provider (Stripe), at each subscription due date.

In the event of payment failure, the Publisher informs the User and may make new collection attempts. In the absence of regularization within fourteen (14) days from the first failure, the Publisher may suspend access to the Service until payment of the sums due, without prejudice to its right to terminate the Subscription under the conditions of Article 15 and to demand payment of the sums due.

No refund, total or partial, is due for a Subscription period already started, unless otherwise provided herein or express commercial decision of the Publisher.

Article 9 — Fair, reasonable use and anti-abuse policy (“Fair Use”)

9.1 Principle

When the Service is marketed as "unlimited" or without a quantified quota on all or part of its functionalities (number of sessions, reports generated by artificial intelligence, teleconsultation hours, storage, etc.), this unlimited nature means exclusively Normal Use, that is to say use corresponding to the real, individual and reasonable exercise of a professional support Activity by a single Practitioner, in physically and professionally plausible proportions.

The Unlimited Subscription is not intended to cover use that is diverted from its intended purpose, automated use, shared use between several practitioners on a single Account, or use whose volume is clearly disproportionate in relation to a real professional activity of supporting patients.

9.2 Examples of abnormal or abusive use

In particular, without this list being exhaustive, constitute indications of abnormal or abusive use:

9.3 Measures that the Publisher can implement

When the Publisher notices or has reasonable grounds to suspect use that does not conform to Normal Use as defined above, it may, at its discretion and in a proportionate manner, depending on the seriousness and repetition of the facts observed:

The Publisher undertakes to implement these measures in good faith and in a proportionate manner, reserving the most severe measures (suspension, termination) for cases of clearly and significantly abnormal use with regard to the above criteria.

Article 10 — Intellectual property

The Service, its software architecture, its interfaces, its databases, its “Carl” brand and all of the elements that compose it are protected by intellectual property law and remain the exclusive property of the Publisher or its licensors.

The Subscription grants the User a right of personal, non-exclusive, non-assignable and non-transferable use of the Service, for the duration of the Subscription and within the framework of their professional Activity. No other exploitation (reproduction, decompilation, substantial extraction, creation of derivative works, resale, making available to third parties) is authorized without the prior written consent of the Publisher.

The User retains full ownership of the data and content that he integrates into the Service (in particular data relating to his Patients), subject to the technical license necessary for the Publisher to host, save and operate the Service, described in Article 11.

Article 11 — Protection of personal data and health data

11.1 Distribution of roles

With regard to data relating to Patients (including, where applicable, Health Data), the User acts as data controller within the meaning of the GDPR: he determines the purposes and means of processing this data within the framework of his Activity, and remains solely responsible for compliance with his obligations (information of Patients, collection of consents or appropriate legal bases, respect for the professional secrecy applicable to him). The Publisher acts as a subcontractor within the meaning of Article 28 of the GDPR for the processing of this data, carried out on behalf and on the instructions of the User, as part of the operation of the Service.

The precise terms of this processing (nature, purpose, duration, categories of data, security measures, subcontractors) are the subject of a data processing agreement (“Data Processing Agreement”) annexed to these T&Cs, which the User accepts by taking out a Subscription.

11.2 Hosting of health data

The Health Data processed through the Service is hosted on the Publisher's technical infrastructure, based in particular on Supabase (database, authentication and storage), Vercel (application hosting and content delivery network) and Render (hosting of application services and server processing). These service providers have the following certifications and compliances: SOC 2 Type II, ISO/IEC 27001, HIPAA compliance (American health data framework) and GDPR; Vercel and Render are also certified under the EU-US Data Privacy Framework governing transfers of personal data outside the European Union.

These service providers do not have, as of the date hereof, the French Health Data Host (HDS) certification provided for by article L. 1111-8 of the Public Health Code. The Publisher undertakes to evaluate, with the assistance of legal advice, whether this certification is legally required taking into account the professional profile of its Users and the exact nature of the data processed and, if necessary, to change its hosting choices accordingly.

11.3 Data relating to the User himself

For personal data directly concerning the User as a client of the Publisher (identity, contact details, billing data, connection data), the Publisher acts as data controller. The methods of processing this data (purposes, retention periods, rights of individuals, contact details of the data protection officer if applicable) are detailed in the Publisher's Privacy Policy, accessible on the site and forming an integral part of these T&Cs.

11.4 Security

The Publisher implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR. The User reciprocally undertakes to use robust connection identifiers, not to communicate them to third parties and to immediately report any data breach of which he becomes aware.

Article 12 — Use of artificial intelligence and responsibility of the Practitioner

The Service's artificial intelligence functionalities (voice dictation, assisted generation of reports, preparatory summaries) are editorial and organizational assistance tools. They do not in any way constitute medical advice, a diagnosis, a clinical interpretation or a therapeutic recommendation, and do not replace the professional judgment of the Practitioner.

The User acknowledges that it is his responsibility to reread, verify and, if necessary, correct any content generated by artificial intelligence before integrating it into a Patient's file or relying on it in the context of his professional practice. The User remains solely responsible for the clinical content of his files, the accuracy of the reports he validates, as well as compliance with his legal and ethical obligations towards his Patients.

The Publisher cannot be held liable for clinical, therapeutic or professional decisions taken by the User, including when the User relied on content generated or suggested by the Service.

Article 13 — Availability and maintenance of the Service

The Publisher implements reasonable means to ensure continuous availability of the Service, without however guaranteeing uninterrupted availability, the Service may be affected by maintenance operations, updates, technical incidents or causes beyond the reasonable control of the Publisher, in particular those attributable to third-party providers (hosting, artificial intelligence, teleconsultation or payment providers).

Planned maintenance operations are, as far as possible, carried out outside usual hours of use and are subject to prior information to Users when their duration is likely to significantly affect the use of the Service.

Article 14 — Guarantees and limitation of liability

The Publisher undertakes to provide the Service diligently and in accordance with the rules of the art. However, it does not guarantee that the Service is free from any error, nor perfectly suited to a particular use other than that for which it is offered.

Within the limits authorized by applicable law, the Publisher's liability may only be incurred in the event of proven fault, to the exclusion of any indirect damage (loss of patient, loss of turnover, damage to image, loss of opportunity, damage to professional reputation) and will, in any event, be capped at the total amount of sums actually paid by the User for their Subscription during the twelve (12) months preceding the event giving rise to the damage.

This limitation does not apply in the event of gross or willful misconduct on the part of the Publisher, nor to bodily injury, nor in cases where applicable law prohibits such limitation.

The Publisher cannot be held responsible for the consequences of use of the Service that does not comply with these T&Cs, particularly in the event of non-compliance by the User with their own legal, regulatory or ethical obligations.

Article 15 — Suspension and termination

15.1 Termination by the User

The User may terminate their Subscription at any time from their Account space or by simple written request, with effect from the end of the current Subscription period; termination does not give right to any reimbursement of the period already started, unless mandatory legal provision to the contrary.

15.2 Termination or suspension by the Publisher

The Publisher may suspend access to the Service or terminate the Subscription, automatically, after formal notice remains unsuccessful for seven (7) days (except in an emergency justifying immediate suspension), particularly in the following cases:

In the event of termination for one of the above reasons attributable to the User, no refund is due, without prejudice to the Publisher's right to claim compensation for any additional damage.

15.3 Non-renewal and early termination at the initiative of the Publisher

Regardless of the cases of termination for cause provided for in 15.2, the Publisher may, at its sole discretion and without having to provide a reason, decide not to renew a User's Subscription at its end, upon informing the User at least thirty (30) days before the current expiry date.

The Publisher may also, under the same conditions of discretion, terminate a Subscription early during the period, subject to thirty (30) days' notice given by any means and reimbursement pro rata temporis of the portion of the Subscription period prepaid and unused on the effective date of termination, to the exclusion of any other compensation. This option is intended in particular to cover situations where the use of the Service by the User, without constituting a formally established breach within the meaning of Article 9 or 15.2, appears incompatible with the purpose of the Service or with a normal relationship of trust between the Publisher and the User.

Article 16 — Reversibility and fate of data at the end of the contract

At the end of the Subscription, whatever the reason, the User has a period of thirty (30) days to export the data and content belonging to them from their Account space, according to the technically available formats. After this period, the Publisher may permanently delete the data, subject to the retention periods imposed by law (in particular in terms of billing or obligations relating to health data).

In the event of termination for serious breach by the User, in particular in the event of abusive use within the meaning of Article 9, the Publisher may reduce this period to the extent strictly necessary to stop the abuse, subject to nevertheless allowing the User to recover the data relating to its Patients within a reasonable time, in compliance with its ethical obligations.

Article 17 — Third-party service providers and subcontractors

For the needs of the Service, the Publisher uses in particular the following technical service providers:

This list, as well as the guarantees offered by each of these providers (certifications, location of processing, transfer mechanisms outside the European Union if applicable), are detailed in the data processing agreement mentioned in Article 11 and are kept up to date by the Publisher in the event of a change of provider.

The Publisher ensures that these service providers offer sufficient guarantees in terms of security and data protection, and remains responsible, under the conditions of the GDPR, for compliance with these guarantees. With regard to service providers established outside the European Union (in particular Anthropic and OpenAI, American companies), the Publisher ensures the implementation of appropriate guarantees for the supervision of transfers of personal data (standard contractual clauses of the European Commission, or adherence to the EU-United States Data Privacy Framework when applicable).

Article 18 — Confidentiality

Each party undertakes to keep non-public information of which it becomes aware during the execution of these terms strictly confidential, and to use them only for the purposes of their execution, for the entire duration of the contractual relationship and for a period of three (3) years after its end.

Article 19 — Force majeure

Neither party can be held responsible for the non-performance of its obligations if this non-performance results from a case of force majeure within the meaning of article 1218 of the Civil Code or the applicable case law, or from a fact beyond its reasonable control, in particular a general internet failure, a failure of an essential third party service provider, or a decision of a public authority.

Article 20 — Modification of these T&Cs

The Publisher may modify these General Terms and Conditions at any time, in particular to adapt them to legal, regulatory or technical developments. Any substantial modification is notified to Users by any means (email, notification in the Service) at least fifteen (15) days before its entry into force.

If the User does not accept the new T&Cs, he or she may terminate his or her Subscription before they come into force, under the conditions of Article 15. Failing termination within this period, the User is deemed to have accepted the modified T&Cs.

Article 21 — Strictly personal account — Non-transfer

Without the prior written consent of the Publisher, the User may not assign, transfer or sublicense to a third party the rights and obligations resulting from these T&Cs, nor their Account, nor their Subscription.

Article 22 — Prohibited content and uses; moderation

Regardless of the provisions of Article 9, the User is prohibited, when using the Service:

The Publisher is not subject to any general obligation to monitor content transmitted or stored by Users. However, as soon as it becomes aware, in particular upon reporting by a third party or an authority, of the manifestly illicit nature of content, the Publisher may remove it or make access to it impossible, and suspend without delay or notice access to the Account concerned, without prejudice to its right to terminate the Subscription under the conditions of Article 15.

Article 23 — Compensation

The User guarantees the Publisher against any financial consequences (damages, defense costs, transaction) resulting from a claim or action brought by a third party, including a Patient, due to the User's breach of these T&Cs, his legal, regulatory or ethical obligations, or the use he makes of the Service in violation of Article 4, Article 9 or Article 22. This guarantee is due subject to the Publisher informs the User without delay of the complaint and gives him the reasonable opportunity to defend it or contribute to it.

Article 24 — Applicable law and disputes

These T&Cs are subject to French law.

In the event of a dispute relating to the validity, interpretation or execution hereof, the parties will endeavor to resolve it amicably. In the absence of an amicable agreement within thirty (30) days, the dispute will be brought before the competent courts within the jurisdiction of Paris, subject to any mandatory rules of jurisdiction that may be applicable.

Article 25 — Miscellaneous provisions

If one of the stipulations of these T&Cs were deemed null or inapplicable, this nullity would not affect the validity of the other stipulations, which will continue to have their effects. The fact that one of the parties does not take advantage of a failure by the other party to fulfill one of the obligations referred to herein cannot be interpreted as a waiver of the right to take advantage of it subsequently.

These T&Cs, as well as the documents to which they expressly refer (pricing page, Privacy Policy, data processing agreement), constitute the entire agreement between the parties relating to its subject matter and replace any prior agreement, written or oral, relating to the same subject matter.

Article 26 — Identification of the Publisher (legal notices)

On the date hereof, the Carl Service is published by Mr. Yohan Attal, an individual operating as an individual entrepreneur (micro-entrepreneur), under the regime of the unregulated liberal profession, registered under the number SIRET 933 786 535 00015 (SIREN 933 786 535), whose professional address is fixed at 24 rue Léon Frot, 75011 Paris, France.

In the event that the operation of the Service is subsequently transferred to a commercial company formed for this purpose (in particular SAS, SASU or EURL), this company would automatically replace Mr. Yohan Attal as Publisher under these T&Cs, for the future only, from its registration and notification of this change to Users by any means (email, notification in the Service, updating of this article). This substitution would neither affect the validity of current Subscriptions, nor the rights and obligations arising prior to the transfer.

Publication director: Yohan Attal. Website host: Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, United States.

Article 27 — Contact

For any questions relating to these T&Cs, the use of the Service or the exercise of rights relating to personal data, the User can contact the Publisher at the following address: support@hicarl.com.